Legal Policies - Pretty Planet

Privacy Policy

1. Introduction

This Privacy Policy is provided by Tula O’Connor doing business as Pretty Planet, (‘I’, ‘we’, ‘us’ or ‘our’) for use of our products and services including our travel information, travel products and tour packages (services).

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your personal data).

It also explains your rights in relation to your personal data and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your personal data is regulated by law, including under the UK General Data Protection Regulation (UK GDPR).

We are the controller of personal data obtained via the services, meaning we are legally responsible for deciding how and for what purposes it is used.

2. What this policy applies to

This privacy policy relates to your use of the services only. The services may link to or rely on websites, APIs or services owned and operated by us or by certain trusted third parties to enable us to provide you with services. These other websites, APIs or services may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these websites or services, please consult their privacy policies as appropriate.

3. Personal data we collect about you

The personal data we collect about you depends on the particular activities carried out through the services. We will collect and use the following personal data about you:

Identity and account data you input into the services: Your full name (as per passport), email address, postal and billing address, phone number, passport number, passport issuing country, passport issuing and expiry date.
Registration is required in order to use the services: Your account details, such as username and password.
Data collected when you use specific functions in the services: Data you store online with us using the services including your usage history or preferences (while such data may not always be personal data as defined at law in all cases we will assume it is and treat it in accordance with this policy as if it were).
Other data the services collects automatically when you use it: Your activities on, and use of, the services which reveal your preferences, interests or manner of use of the services and the times of use. Other information such as IP address, device type, IMEA numbers, MAC address of networks, other unique device identification, device operating system, mobile network information, app version number, storage usage, data usage, time zone settings etc.
Data collected when you make an enquiry with us: Your name, email address, phone number and any other details that you insert into the free text field.

If you do not provide personal data we ask for where it is required, it may prevent us from providing products and services to you.

We collect and use this personal data for the purposes described in the section ‘How & Why We Use Your Personal Data’ below.

4. Sensitive data

Sensitive personal data (also known as special category data) means information related to personal data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic data; biometric data (where used for identification purposes); data concerning health; data concerning a person’s sex life; and data concerning a person’s sexual orientation.

Please note that we do not knowingly or intentionally collect sensitive personal data or information about criminal convictions from individuals and that you should not submit sensitive data to us.

If, however you do submit sensitive data to us, such as if you make this sensitive data available to other users of the services (such as by publishing it through any forum feature we may make available from time to time) we will assume that you have purposefully made any such sensitive data manifestly public.

5. How your personal data is collected

We collect personal data from you directly when you sign up to the services, contact us directly or reach out to us via social media, make submissions via the services when a forum element is available, or indirectly, such as your activity while using the services.

At this point in time, we do collect personal information about you using cookies or similar technologies. In the event that this were to change, you would be notified of this change by means of email notification, with detailed information regarding our use of cookies and similar technologies to be made available in the relevant cookies policy.

6. How and why we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason, for example:

where you have given consent
to comply with our legal and regulatory obligations
for the performance of a contract with you or to take steps at your request before entering into a contract, or
for our legitimate interests or those of a third party

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How To Contact Us’ below).

Below explains what we use your personal data for and our reasons why:

Create and manage your account with us: To perform our contract with you or to take steps at your request before entering into a contract.
Providing services and/or the functionalities of the services to you: Depending on the circumstances: To perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the terms and conditions of use which apply to the services).
To enforce legal rights or defend or undertake legal proceedings: Depending on the circumstances: To comply with our legal and regulatory obligations. In other cases, for our legitimate interests or those of a third party, i.e. to protect our business, interests and rights or those of others.
Communications with you not related to marketing, including about changes to our terms or policies or changes to the services or other important notices: Depending on the circumstances: To comply with our legal and regulatory obligations. In other cases, for our legitimate interests or those of a third party, i.e., to provide the best service to you.
Operational reasons, such as improving efficiency, training, and quality control or to provide support to you: For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you.
Updating and enhancing user records: Depending on the circumstances: To perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the terms and conditions of use which apply to the services). To comply with our legal and regulatory obligations. Where neither of the above apply, for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about their accounts and new products or functionalities related to the services.
To comply with our legal and regulatory obligations: Depending on the circumstances: To perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the terms and conditions which apply to the services). To comply with our legal and regulatory obligations where neither of the above apply, for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about their accounts and new products or functionalities related to the services.

See ‘Who We Share Your Personal Data With’ for further information on the steps we will take to protect your personal data where we need to share it with others.

7. Marketing

We intend to send you email marketing to inform you of our services such as promotions. We will always ask you for your consent before sending you marketing communications, except where you have explicitly opted-in to receiving email marketing from us in the past or except where you were given the option to opt-out of email marketing when you initially signed up for your account with us and you did not do so.

You will have the right to opt out of receiving marketing communications at any time by:

contacting us at hello@pretty-planet.co.uk
using the ‘unsubscribe’ link included in all marketing emails you may receive from us

We will always treat your personal data with the utmost respect and never sell or share it with other organisations for marketing purposes. For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your Rights’ below.

8. Who we share your personal data with

We routinely share personal data with service providers we use to help us run our business or provide the services or functionalities in the services, including developers, cloud storage providers, tour operators, hotels, airlines, and transportation services etc (some of them are based outside the UK) in order to provide you with the services.

We only allow service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.

We or the third parties mentioned above may occasionally also need to share your personal data with:

external auditors, e.g. in relation to the audit of our accounts and our company – the recipient of the information will be bound by confidentiality obligations
professional advisors (such as lawyers and other advisors) – the recipient of the information will be bound by confidentiality obligations
law enforcement agencies, courts or tribunals and regulatory bodies to comply with legal and regulatory obligations
other parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency – usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations

If you would like more information about who we share our data with and why, please contact us (see ‘How To Contact Us’ below).

We will not share your personal data with any other third party.

9. How long your personal data will be kept

We will keep your personal data for as long as you have an active account with us and for a period of up to 6 years thereafter to comply with any accounting or legal obligations including in the event of the pursuit or defence of legal claims. Once you have closed your account with us, we will move your personal data to a separate database so that only key stakeholders in our business on a ‘need to know basis’ have access to such data. Following the end of the aforementioned retention period, we will delete or anonymise your personal data.

10. Transferring your personal data out of the UK

At this point in time, we do not transfer your personal data outside of the UK. If this changes, we would comply with applicable UK laws designed to ensure the continued protection and privacy of your personal data. Any updated destinations to which we send your personal data would be indicated in the present section and notified to you in accordance with the section on ‘Changes To This Privacy Policy’ below.

Furthermore, under UK data protection laws, we can only transfer your personal data to a country outside the UK where: the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45 of the UK GDPR; there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you; or a specific exception applies under relevant data protection law. Accordingly, if we were to start transferring your personal data from the UK to:

The EEA: we would rely on the adequacy finding granted by the UK to the EU under the Withdrawal Agreement to do; for any transfers from the EU to the UK, we would rely on the adequacy regulation granted to the UK under the Adequacy Decision.
Any country located outside the UK/EEA: we would rely on appropriate safeguards under the UK GDPR, such as by including the relevant standard contractual clauses in our data processing agreements

In the event we could not or choose not to continue to rely on either of those mechanisms at any time we would not transfer your personal data outside the UK unless we could do so on the basis of an alternative mechanism or exception provided by UK data protection law.

11. Your rights

You generally have the following rights, which you can usually exercise free of charge. For more information regarding these rights, please visit the ICO website here.

Access to a copy of your personal data: The right to be provided with a copy of your personal data.
Correction (also known as rectification): The right to require us to correct any mistakes in your personal data.
Erasure (also known as the right to be forgotten): The right to require us to delete your personal data – in certain situations.
Restriction of use: The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data.
Data portability: The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party – in certain situations.
To object to use: The right to object at any time to your personal data being used for direct marketing (including profiling). In certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests.
Not to be subject to decisions without human involvement: The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by the services.
AI systems: Pretty Planet does not use Al systems or automated decision-making tools to process personal data.

For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How To Contact Us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.

If you would like to exercise any of those rights, please email us – see below: ‘How To Contact Us’. When contacting us please:

provide enough information to identify yourself (e.g., your full name and username) and any additional identity information we may reasonably request from you, and
let us know which right(s) you want to exercise and the information to which your request relates

12. Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

13. How to complain

Please contact us if you have any queries or concerns about our use of your information (see below ‘How To Contact Us’). We hope we will be able to resolve any issues you may have. You also have the right to lodge a complaint with the Information Commissioner.

14. Changes to this privacy policy

We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example via the services or by other means, such as email.

15. How to contact us

You can contact us by email if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint. Our contact details are shown below:

Pretty Planet: hello@pretty-planet.co.uk

Cookie Policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our services. This policy should be read together with our Privacy Policy which sets out who we are, how to contact us, what data is collected, how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

1. Cookies

A cookie is a small text file which is placed onto your device (e.g. your smartphone or other electronic device) when you use our services. When we use cookies on our services, you will always be informed by a pop-up within the services.

Cookies help us to recognise you and your device and allow us to store some information about your preferences or past actions, including your location data (for more information, please see our Privacy Policy).

For example, we may monitor how many times you use our services, which parts of the services you go to, and location data. This information helps us to understand use of the services by our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

2. Consent to use cookies and changing settings

We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g. to allow you to remain logged-in to the services as you navigate within the services and use the services functionalities).

You can withdraw any consent to the use of cookies or manage any other cookie preferences by using the tool made available to you within the services itself. You can then adjust sliders or untick boxes as appropriate to reflect your choice. It may be necessary to refresh or restart the services for the updated settings to take effect.

3. Our use of cookies

Below provides more information about the cookies we use and why:

Complianz/EU Cookie Law: This service is used for cookie consent management
Facebook: Displays recent social posts and/or social share buttons
Google/Google Analytics: Used for website statistics
Jetpack: Used for website statistics
Instagram: Displays recent social posts and/or social share buttons
Mailchimp: Used for managing email subscriptions
OptinMonster: Used for mailing list subscriptions
Pinterest: Displays recent social posts and/or social share buttons
Stripe: Used for payment processing
WooCommerce: Used for webshop management

We utilise cookies on this website to provide you with the most tailored experience of our website and services.

4. How to turn off all cookies and consequences of doing so

If you do not want to accept any cookies, you may be able to change your device settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our services you use on your device. For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

5. Changes to this policy

We may change this cookies policy from time to time, when we do we will inform you via the services or by sending an email to the email address you provided when you signed up to the services.

Website Terms

1. About our terms

These terms and conditions of use (terms) explain how you may use this website and any of its content (site). These terms apply between Tula O’Connor doing business as Pretty Planet (‘I’, ‘we’, ‘us’ or ‘our’) and you, the person accessing or using the site (‘you’ or ‘your’).

You should read these terms carefully before using the site. By using the site or otherwise indicating your consent, you agree to be bound by these terms. If you do not agree with any of these terms, you should stop using the site immediately.

The site is provided by us to you free of charge for travel information, travel services and products and tour packages provided by us.

If you order or buy any tour services or packages or travel related subscription or products from the site, separate terms and conditions will apply as set out here www.pretty-planet.co.uk/terms-conditions.

2. Contact us

If you have any questions about the site, please contact us by sending an email to hello@pretty-planet.co.uk, or filling out and submitting the online form available here: www.pretty-planet.co.uk/contact.

3. Using the site

The site is for your personal use only. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the site. We make no promise that the site is appropriate or available for use in locations outside of the UK. If you choose to access the site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

We try to make the site as accessible as possible. If you have any difficulties using the site, please contact us using the contact details at the top of this page.

As a condition of your use of the site, you agree not to:

misuse or attack our site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

We may prevent or suspend your access to the site if you do not comply with these terms or any applicable law.

4. Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy (see above), which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

5. Ownership, use and intellectual property rights

The intellectual property rights in the site and in any text, blogs, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the site (content) is owned by us and our licensors.

We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

Nothing in these terms grants you any legal rights in the site or the content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the site or the content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the site or the content.

6. Submitting information to the site

While we try to make sure that the site is secure, we do not actively monitor or check whether information supplied to us through the site is confidential, commercially sensitive or valuable. Other than any personal information which will be dealt with in accordance with our Privacy Policy. We do not guarantee that information supplied to us through the site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

7. Accuracy of information and availability of the site

We try to make sure that the site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the site will be fit or suitable for any purpose. Any reliance that you may place on the information on the site is at your own risk. We may suspend or terminate access or operation of the site at any time as we see fit.

Any content is provided for your general information purposes only and to inform you about us and our travel products, tour packages and travel news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute professional, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our site, services, and its content.

While we try to make sure that the site is available for your use, we do not promise that the site will be available at all times or that your use of the site will be uninterrupted.

8. Hyperlinks and third-party sites

The site may contain hyperlinks or references to third-party advertising and websites other than the site. Any such hyperlinks or references are provided for your convenience only. We have no control over third-party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site and is at your own risk.

9. Our responsibility to you

If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time these terms were formed, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage. Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

10. Events beyond our control

We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.

11. No third-party rights

No one other than us or you has any right to enforce any of these terms.

12. Variation

No changes to these terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 12. We reserve the right to vary these terms from time to time. Our updated terms will be displayed on the site and by continuing to use and access the site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms from time to time to verify such variations.

13. Complaints

We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page. The laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.